Returns & Exchanges

RETURNS

Sfondo wants you to love your purchase! In the event that you are not happy, we will refund or exchange your purchase within 10 days of your order arriving at your doorstep. If 10 calendar days have gone by, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, unwashed, scent free and in the same condition that you received it. It must also be in the original packaging and tags. All accessories are final sale. All sale items are final sale. 

To complete your return, we require a receipt or proof of purchase. To process your refund please contact us at: customercare@sfondoshop.com.
Please include your Full Name, Phone Number, Address, Order Number and a detailed note of why you are requesting a refund.
Do not send back any merchandise without contacting Sfondo. Any items sent back without authorization will not be accepted and sent back at owner's expense.
 
RETURNING YOUR PRODUCT

To return your product, please mail it to: 
PO Box 71054 Newmarket South, Newmarket Ontario, L3X 1Y8
We will be in contact with you to arrange a return label. 

Once your return is received and inspected, we will send you an email. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that we refund your item, not the cost of shipping. Please allow 10-15 Business days for Sfondo to complete this process. 

EXCHANGES

If you wish to exchange your item, you must return your unwanted item back to us.

To complete your exchange, we require a receipt or proof of purchase. To process your exchange please contact us at: customercare@sfondoshop.com.
Please include your Full Name, Phone Number, Address, Order Number and a detailed note of why you are requesting an exchange. 
 
After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Please send your item to: PO Box 71054 Newmarket South, Newmarket Ontario, L3X 1Y8
*Availability of the replacement item is not guaranteed*
 
SHIPPING
Please allow 2-4 business days for your orders to be shipped. Once your order is placed the shipping address cannot be changed.
You will be sent an e-mail when your package has shipped with your tracking number.
Once the carriers have hold of your package we are not responsible for delivered items that have been lost or stolen. 


CHANGES TO YOUR ORDER 
We cannot guarantee any cancellations or changes once your order has been processed. Our support team will do their best to help you. Please e-mail them at customercare@sfondoshop.com

Orders that have already shipped cannot be changed or cancelled.